employee-customer-profit

The best quotes:

- "When employee satisfaction improved by 5%, customer satisfaction
improved by 1.3%, which led to a .05% improvement in revenue."

- "What's the one factor that most affects how satisfied, engaged, and
committed you are at work? All of our research over the years points to
one answer — and that's the answer to the question: "Who is your
immediate supervisor?" "

- "Just name the right manager. No amount of pay and benefits will solve
the problems created by a manager who has no talent for the task at hand."

http://blogs.hbr.org/cs/2012/07/how_damaging_is_a_bad_boss_exa.html?goback=.gde_2455029_member_135412684

--
Best Regards,
Nguyen Hung Vu [aka: NVH] ( in Vietnamese: Nguyễn Vũ Hưng )
vuhung16plus{remove}@gmail.dot.com , YIM: vuhung16 , Skype:
vuhung16plus, twitter: vuhung, MSN: vuhung16.
http://www.facebook.com/nguyenvuhung
Nguyễn Vũ Hưng's blog on Free and Open Source:
http://nguyenvuhungvietnam.wordpress.com/
Học tiếng Nhật: http://hoc-tiengnhat.blogspot.com/
Vietnamese LibreOffice: http://libo-vi.blogspot.com/
Mozilla & Firefox tiếng Việt: http://mozilla-vi.blogspot.com/

Disclaimer: When posted to social networking groups include, but not limited Linux Users' Groups,
Free and Open Sources forums, mailing lists, the above is my personal opinion and is *not*
the opinion of my employer(s), associations and/or groups I join.